Travel Light Instantly! Same-Day Station-to-Hotel Luggage Delivery.

※ ZIMCARRY Luggage Delivery Service User Guide -------------------- ⁕ Please check the following details before using the service! • Available Accommodations: Only available at hotels and accommodations operating a front desk and luggage storage service. - Accommodations not registered on the official ZIMCARRY website may not be eligible for the service. - Please check registered accommodations [https://zimcarry.net/reserve/list_hotel.php?sna=10&sca=1010&sit_name=]. • Quantity Standard: Based on the "number of pieces," not the size of the luggage. - Example 1: 1 suitcase + 1 backpack = Reserve 2 pieces in total - Example 2: 4 suitcases + 2 backpacks = Reserve 6 pieces in total • Time Check: Please be sure to check the drop-off location, drop-off deadline, and pick-up available time for your selected delivery option. • Required Information Registration: Please register the "luggage photo" and "hotel voucher" by the day before the service date via the link sent after your booking is confirmed. -------------------- ⁕ How to Use Baggage Delivery Service • Option 1. Busan Station → Busan Hotel ① Select the service date and drop-off time to make a reservation. ② Once the reservation is confirmed and the service day arrives, drop off your luggage at the ZIMCARRY store in Busan Station. ③ Enjoy your travel freely without heavy baggage. ④ Pick up your delivered luggage at the hotel front desk. • Option 2. Busan Hotel → Busan Station ① Select the service date and pick-up time to make a reservation. ② Once the reservation is confirmed, drop off your luggage at the hotel front desk by 11:00 AM on the day of use, regardless of your checkout time. ③ Enjoy your travel freely without heavy baggage. ④ Pick up your luggage at the ZIMCARRY store in Busan Station. -------------------- 2. Luggage Size Standards and Handling Instructions • Eligible Luggage - Size: Sum of length (L) + width (W) + height (H) must be 180 cm or less, weight must be 30 kg or less. - Type: Suitcases (luggage) and backpacks. - Standard: Based on the "number of pieces," not the size of the luggage. - Example 1: 1 suitcase + 1 backpack = Reserve 2 pieces in total - Example 2: 4 suitcases + 2 backpacks = Reserve 6 pieces in total • Items Restricted from Delivery (Must carry in person) - Cash, jewelry, expensive electronic devices, hazardous and flammable materials, weapons/explosives, other valuables, and fragile items. - Compensation is not available for the loss or damage of valuables, high-value items, or fragile items, so please carry them with you. -------------------- 3. Frequently Asked Questions (FAQ) • Before Using the Service Q1. Can I use the service at any hotel? A1. It is only available at hotels and accommodations operating a front desk and luggage storage service. Unregistered hotels may not be eligible, so please check in advance [https://zimcarry.net/reserve/list_hotel.php?sna=10&sca=1010&sit_name=]. Q2. Why do I need to register a luggage photo and hotel reservation voucher? A2. Registration is required so that delivery staff can accurately identify your valuable baggage and cross-check with your hotel reservation information to deliver it safely to the specified hotel. Q3. Can I use the service if the name on the "Delivery Service Reservation" and "Hotel Reservation" are different? A3. Yes, it is possible. However, please be sure to register the hotel reservation voucher for accurate delivery. If necessary, customer support may request additional verification, so please leave a contactable messenger address. Q4. Will I receive separate guidance before using the service? A4. Once your reservation is confirmed, an email containing service instructions and a link to register your luggage photo will be sent. • Using the Hotel Q5. Do I need to contact the hotel in advance? A5. You do not need to contact them separately. [When leaving the hotel] Please inform the front desk that you are using "ZIMCARRY" or present the "Help Card." [When arriving at the hotel] Please pick up your delivered baggage at the front desk. Q6. What if my hotel checkout time is after 11:00 AM? A6. Regardless of the checkout time, you must drop off your luggage at the front desk by 11:00 AM for normal delivery. • Delivery & Pick-up Q7. What time will the delivery be completed? Could it be delayed? A7. Luggage will be delivered sequentially within the announced timeframe. Delivery times may be slightly delayed depending on traffic and weather conditions. Q8. What happens if I am late to drop off or pick up my luggage? A8. Please contact customer service immediately. Depending on operational circumstances, service availability may be restricted or additional fees may apply. • Reservation Changes Q9. Can I change my reservation information? A9. If you contact customer service prior to the service date, we will inform you of the availability of changes based on operational conditions. -------------------- 4. Purchase and Usage Precautions 1) Precautions Before Purchase • Baggage fees are calculated based on quantity. If the actual luggage differs from the entered information, an additional charge may be incurred on-site. • Your reservation is final only after a "voucher" or "reservation details link" is sent following payment completion. • Please recheck the service date, delivery route, same-day drop-off deadline, and operating hours before making payment. • Refunds are not available for same-day cancellations or no-shows. • Valuables, fragile items, jewelry, cash, hazardous items, etc., must be carried in person; no compensation is provided for damage or loss. 2) Precautions Before Reservation • Luggage is eligible for delivery only if the sum of length + width + height is 180 cm or less and the weight is 30 kg or less. • Please check in advance whether the hotel is eligible for the service before making a reservation. • For hotel-departure delivery service, you must leave your luggage at the front desk by 11:00 AM regardless of your checkout time. (Service cannot be provided if luggage is not present.) • If the information entered (reservation name, accommodation name, etc.) is inaccurate, service usage may be restricted, so please enter it correctly. 3) Precautions After Reservation • Please double-check whether the information entered at the time of reservation (reservation name, hotel name, delivery route, etc.) is accurate. • Please be sure to register a "luggage photo" and "hotel reservation voucher" by the day before the service date through the "reservation details link" in the voucher/email sent upon reservation confirmation. • Please adhere to the designated luggage pickup and retrieval operating hours. If you visit the store after the designated time or if luggage is absent at the hotel front desk, same-day delivery may not be possible. • When dropping off or picking up luggage at the ZIMCARRY store, please present your mobile reservation details or printed voucher. • In case of changes to reservation details or issues on-site, please contact customer service immediately. -------------------- 5. Luggage Damage and Liability Disclaimer ⁕ ZIMCARRY does its best to deliver your baggage safely. However, please be sure to check the following items before use, as the company does not assume liability for compensation for damages arising during the delivery process. 1) Minor Exterior Damage Occurring During Normal Delivery • Minor wear, damage, or loss of wheels, handles, and accessories (such as name tags) • Fine scratches, dents, pressure marks, stains, and smudge marks on the baggage surface • Damage caused by defects or aging of the luggage itself 2) Restricted Handling Items and Excess Size/Weight Luggage • Luggage exceeding size (sum under 180 cm) and weight (under 30 kg) limits • Loss and damage of uncarried valuables, cash, jewelry, high-value electronics, fragile items, and perishable goods 3) Other Force Majeure Events • Delivery delays and damages caused by unavoidable external factors beyond our control, such as natural disasters, severe weather, or extreme traffic congestion