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HOTEL SOL (Sol), Ua-dong, Jeonju
전주 우아동 HOTEL SOL(솔)Select Rooms
I deliberately booked the most expensive premium room to create good memories with my family, but the trip was completely ruined by the worst handling and service. After sightseeing, we waited more than an hour to fill the outdoor ryokan bath, and just as we were about to get in, we discovered two cockroaches trying to crawl into the water. I could try to understand that outdoor areas might have ordinary insects, but finding cockroaches—the symbol of poor hygiene—trying to enter a bath that the whole family would use caused everyone to panic. I immediately called the front desk and explained the situation, but the response was absurd. They mechanically repeated that because it was late, nothing could be done now and action would only be possible around 8 to 9 a.m. the next day. In other words, we were told to catch the cockroaches ourselves or tolerate them that night. (They did not even offer to come up and catch them.) They even said they would call SECOM the next day, but they did not. Despite paying a high price, our family was unable to use the outdoor ryokan bath even for a second. I did not expect pest removal would be left to the guest. Beyond the ryokan issue, basic service is also terrible. Although the room was for at least four people, there were only two cups provided, and we were told that requesting extra towels on the day of check-in was impossible. I am extremely disappointed that the high accommodation fee bought us such irresponsible neglect and unfriendliness. This place has no service mindset at all. I took photos and videos as evidence, and I hope other guests take this into account.
Please note that the standard occupancy is 2 guests; additional guests will be subject to an extra charge payable on-site.
Rooms are assigned at check-in and may differ from the image shown above.
If you wish to reserve the room shown in the image above, please contact the front desk.
Rates are subject to change during peak seasons, on specific dates, and on public holidays (including the day before).
Rates are subject to change during peak seasons, on specific dates, and on public holidays (including the entire day).
Rooms are assigned at check-in and may differ from the image shown above. (If you wish to reserve the room shown in the image above, please contact the front desk.)
- All rooms are based on a maximum occupancy of 2 guests. (Please note that the Royal 1 Takeya Ryokan is priced for 4 guests, the Royal 2 Takeya Ryokan is priced for 3 guests, and mixed-gender occupancy is not permitted for groups of 3 or more unless they are family members.) Additional fees will apply for extra guests.
- An additional fee of 20,000 KRW (weekdays) or 30,000 KRW (weekends) applies for each additional guest.
Minors are not permitted, and mixed-gender stays are not allowed for groups of three or more (excluding families).
Cancellations may be handled differently depending on the policy.
If you exceed the check-out time, an additional fee (20,000 won per hour) may be automatically charged.
Please confirm directly with the partner property regarding the eligibility of minors to stay before making a reservation.
- Please request breakfast sandwiches at check-in.
Adults only
Fee: Free
Information: Onsite Parking available