Urban Stay Haeundae Station

[Check-in/Check-out]

Check-in 4:00 PM│Check-out 11:00 AM (Check-in/check-out times vary by property)

Check-in is contactless, and check-in instructions will be sent to your contact information at 1:00 PM on the day of check-in.

For same-day reservations, there may be a one-hour wait before room information is sent.

If checking in after 10:00 PM, please contact the Mobile Front Desk.

Early or late check-in/check-out incurs an hourly fee and may not be available depending on room availability.

[Mobile Front Desk]

Inquiries and requests can be made via the UrbanStay chatbot or by phone, and the service is available 24 hours a day.

Free Parking (Basement Levels B1–B5 | 1 vehicle per room)

※ Parking registration is required after confirming the check-in message; no refunds will be issued if the vehicle is not registered.

After initial registration, you may enter and exit freely until checkout.

Entry/Exit Hours: 1 hour before and after check-in/check-out

Vehicles with a maximum height of 2.3 meters or less may park here

Electric vehicle charging available: Basement Level 3

Parking spaces may be limited during peak seasons and on weekends. Please understand that if the lot is full, you will need to use a nearby parking lot at your own expense.

Luggage storage available (free, open 24 hours)

Netflix available in all rooms (using personal accounts)

Free Wi-Fi

All rooms are non-smoking.

As part of our environmental protection efforts, disposable toothbrushes and toothpaste sets are not provided as standard, and bathroom amenities are provided in large-size containers.

Chargers, hair straighteners, and skincare products are not provided.

Basic housekeeping is not provided during your stay.

If you require housekeeping services, please contact the Mobile Front Desk one day in advance, and we will be happy to assist you. (Paid service)

Simple cooking is permitted in all rooms.

Cooking meat, fried foods, and fish is prohibited in guest rooms.

All amenities in the room are designed for the standard occupancy, and staying with more than the maximum number of guests is not permitted.

Infants under 37 months are not counted toward the total number of guests.

Minors may stay only when accompanied by a legal guardian.

Please note that we do not allow guests to stay with pets.

If you check in before the designated check-in time, a penalty fee of 30,000 won may be charged.

While we strive to ensure a safe stay, please be advised that the property cannot be held liable for accidents caused by guest negligence. Additionally, in the event of damage to or loss of property, you will be required to compensate the property for the original purchase price.

All areas within the building, including the outdoor balcony, are non-smoking zones. Smoking will result in a 150,000 won penalty or the inability to make future reservations at any of our locations.

Guests who cause harm to others or engage in threatening behavior will be subject to immediate eviction.

Please be considerate of others during “Quiet Hours” after 9:00 PM.

If a room is left in poor condition due to guest use after checkout, a special cleaning fee may be charged.

The orientation of the bed, the view, and the design of room furnishings may differ from those shown in the photos.

By 5:00 PM two days prior to the check-in date: 100% refund

After 5:00 PM two days prior to the check-in date through the day of check-in and no-shows: No refund

Cancellation and refund fees may apply.

Children allowed

~3

Fee: Free

Information: Onsite Parking, Only one parking per room available