Hotel Novel

Because day-use rooms are assigned randomly, it was a bit disappointing to be given a dark room even after requesting in advance, but it was clean and conveniently located near the subway. I had a good rest.

The room was spacious and the bed was comfortable. The breakfast was freshly made and thoughtful, and the staff were friendly. It was good. The location was close to the subway. I'll use it again when I'm in the area~

The hygiene condition shown in the photos was a problem, but above all I was extremely disappointed by the hotel's service response. The attached photos are of the pillows in the room. I found many black stains on the pillow surfaces that could have been mold or some other kind of discoloration, so I took the pillows to the lobby and asked about them in person. The first staff member who responded said an inspection was required to determine whether the marks were mold or staining, but before that they insisted, "We absolutely did not skip cleaning the room," and then offered an apology. Honestly, if it were mold that would be more serious, but even if it is not mold, the situation is still sufficiently unpleasant for a guest. Whether it was a mistake during cleaning or a maintenance issue, finding bedding in that condition after sleeping there naturally raises doubts about the overall cleanliness of the room. I thought there was no need for an emotional conversation on site, so I asked them to tell me how they would handle it afterward, and later I received a phone call from another representative. However, that representative spent a long time explaining that it was not mold rather than apologizing for the situation. Only after the explanation ended and I asked, "Aren't you going to apologize?" did I finally receive an apology. Let me say again: the core issue is not whether this was mold. Even if it is not mold, the fact that the bedding was not clean is the problem. After finding bedding in that condition during my stay, I began to doubt the hygiene of other parts of the room as well, and I still feel uneasy even after my stay ended. Despite this, the hotel responded as if their attitude was "As long as it isn't mold, it's not a problem." The hygiene issue itself was disappointing, but I was even more disappointed by their failure to empathize with the guest's discomfort. Because of this experience, I have no intention of returning.

The facilities are not good for the price. The scent at the entrance is quite strong, and the marble shower is a bit dangerous.

It's old, but it feels like staying in a well-maintained place that was luxurious in its day.

This is a really great place ^^

Clean, comfortable, and nice.

I had a good rest. It's the best~~~

The TV remote is terrible But the room is spacious so I liked it The curtains don't block light well, annoying to oversleep :(

There is parking and the accommodation is very spacious, really clean, and the facilities were excellent It's a place where you can make great memories with your partner Good value for money and next time I will definitely use only this place. Thanks to them I had a wonderful time