High Castle Resort

I had a good rest and am leaving.......

The accommodation showed its age, but it was well cleaned. I checked in late, and even though it is summer, it was cold at night and the boiler was on, which was nice. Note that toiletries only included soap.

The location is inconvenient because it is far from nearby restaurants, but it is otherwise fine.

I checked in late at night and the bathroom door didn't lock, the wallpaper was dirty, and I could hear crickets in the room. I called the front desk; they said the room might need to be changed and someone would come to check, but they never gave a clear answer. They told me to bring the key and come to the lobby. I was upset because they didn't confirm whether they would cancel or what they planned to do. I packed my things again, brought the key down, and they changed me to the same room option on another floor without apology or explanation. I went in and looked up reviews myself, and seeing that this room probably needed changing too, I just went to the casino. Honestly, if people are going to the casino in Jeongseon, there must be a reason some places are avoided. When I left, the cleaner greeted me properly, so I wasn't going to say anything, but I bowed and thanked them, smiled, and left to try to recover my mood. Please improve your service and at least clean properly if you are in a tourist area.

When I entered the bathroom there were hairs in the sink and toilet paper had been dropped into the toilet, and there were also hairs left in the living room, which was unpleasant. Please pay more attention to cleanliness.

There was no basic shampoo or bottled water, and there were quite a few hairs.

Good value for the low price.

This was a great place to stay with my family. It was raining, but they made us feel warm and comfortable. The person at the lobby was also kind and even lent us a charger.

Clean and very nice.

Clean and nice. The fan was cool.