Suyu J-BAY HOTEL

⭐️ Selected as an excellent 2-star hotel in the accommodation industry category at the 2024 KCIA Korea Consumer Industry Awards ⭐️

J-BAY Tourist Hotel pursues the modernity of business rooms, offering panoramic views of Bukhansan Mountain and the Suyu city skyline.

We welcome guests with clean rooms and facilities prepared to satisfy your practical needs.

5 minutes walk from Suyu Station (Line 4), Exit 8! J-BAY Hotel is at the center of Suyu Food Alley, a vibrant street with diverse eateries! We kindly ask for your continued interest and support for J-BAY Hotel.

According to the revised law on resource conservation and recycling promotion, the free provision of disposable items in accommodation facilities will be prohibited starting March 29, 2024.

Shampoo, conditioner, and body wash are provided in the rooms, and if additional disposable items are needed, they can be purchased from the amenity vending machine located in the 1st-floor lobby.

In-room amenities: supplies (shampoo, conditioner, body wash), multi-charger, 3 bottles of water (additional water available from the water refrigerator at the 1st-floor lobby entrance)

WIFI (free connection per room number) - maximum two devices connected per room

Items for rent: curling iron, charger (available for rent with ID deposit), OTT - Netflix, MovieNet, Wavve, etc.

(If using a personal ID, logging out is mandatory, and we are not responsible for any issues arising from non-compliance.)

Accessible rooms are wheelchair-friendly and available for all guests.

Twin rooms are for 2 people. (1 additional person possible/additional charges apply)

Premium rooms (randomly assigned styler or massage chair)

All rooms are non-smoking (immediate eviction without refund if smoking occurs).

In addition to the separate rooms, standard rooms and premium rooms are equipped with LG PuriCare air purifiers to maintain a pleasant atmosphere.

This hotel is a 'CESCO Members ZONE,' receiving pest control and management care from CESCO, the best pest control company in Korea.

After check-in, changes to room type, cancellations, or specific room number assignments are not possible, and there may be differences in room interior and view. Changes to rooms or refunds due to a guest's simple change of mind or upon check-in are not possible.

The hotel is not responsible for the loss of personal belongings or valuables.

All areas within the building, including rooms (and bathrooms), are non-smoking. This hotel has a strict policy that includes charging damages equivalent to a 2-night stay and immediate eviction for violations. Failure to comply will result in immediate eviction, non-refundability, and a future ban from the hotel for any refund disputes, business interference, or noise disturbance to other rooms.

All smoking tools, including e-cigarettes, are strictly prohibited.

Refunds for same-day cancellations by platforms (including general guests) due to the guest's unawareness of the non-smoking policy are not possible. If a guest who has been notified of non-admission attempts to check in, the hotel will strongly refuse admission, and the guest will be responsible for all issues arising from this.

(Includes general guests)

★ Smokers notified of non-admission will be charged a strict smoking penalty upon entry.

★ The guest is responsible for any disturbances caused by this.

No refunds are possible for same-day bookings, no-shows, or late arrivals. (Includes no-shows, booking deposit non-refundable)

100% refund is only possible up to 3 days before check-in; no refunds are possible for any periods or times beyond this.

After check-in, no refunds are possible for cancellation reasons (including disputes over smoking damage charges if smoking occurs – this includes cases where guests come knowing it's a non-smoking hotel, smoke, and call the police; causing loud noises, exceeding room occupancy, acting against hotel policy, business interference (taking over the lobby/front desk, verbally abusing staff, criminal activity, etc.)); if any acts disrupting stay or business operations occur, immediate eviction may be issued (includes general guests).

If a guest who has been notified of non-admission attempts to check in, the hotel will strongly refuse admission, and the guest will be responsible for all issues arising from this, with no refund possible.

-EARLY CHECK IN, LATE CHECK OUT Policy

Additional charges apply per hour; please inquire at the front desk for details.

We kindly ask that you strictly adhere to the designated check-in and stay times.

Rooms for which prior extension (including payment completion) has not been made must be vacated at the designated check-out time as a matter of principle. (Please adhere to time and extension policies.)

Maximum occupancy is 2 people.

Even if companions stay in separate rooms, movement between rooms, drinking, socializing, and dining are not permitted. Failure to comply will result in forced eviction (including reasons for police intervention) and no refund.

All visitors are prohibited, and entry by anyone other than the initial guest is also prohibited. Failure to comply will result in immediate forced eviction and reasons for police intervention (loud noises, business interference, verbal abuse, assault, etc.), immediate eviction, no refund, and refusal of entry.

For twin rooms only, a maximum of 1 additional person is allowed if they are of the same gender or family relation (additional charges apply).

Failure to comply will result in no refund due to the guest's simple change of mind or non-compliance with regulations after check-in, and if a disturbance occurs due to this, the guest is responsible for refusal of entry and any resulting liability.

Hotel Check-in Announcement (Includes General Guests)

- We check the ID of all checking-in guests (including companions). Even for reservations confirmed through the platform's procedure, all guests visiting the hotel are requested to present ID at check-in for reservation confirmation and actual guest verification.

(Non-transferable, and if the actual guest cannot be verified, entry will be refused.)

Check-in is possible after ID verification. If you do not have ID, entry may be refused, and no refund will be issued.

- Single occupancy by minors is strictly prohibited (includes general guests).

: Even if a single guest, check-in for minors is not possible.

- For minors (including adolescents) accompanied by a guardian (includes general guests)

: You must submit the guardian's ID, the minor's ID, a family relations certificate, and documents related to the purpose of the hotel visit to check in.

- Minor surcharge: 10,000 KRW (applies from age 3)

- If a minor accompanied by a guardian is left alone in the room, immediate eviction will proceed.

- One vehicle per room can park for free, and additional parking will incur an extra charge (prior notice is mandatory).

- Early vehicle check-in is, in principle, only possible at the room check-in time for the sake of other guests, but if you wish to check in early, you must inquire with the hotel first about its availability.

- The hotel operates a parking tower, and all vehicles that can be entered must, in principle, be parked in the parking tower. Due to safety regulations, guests must drive their vehicles in themselves, following staff guidance.

Please also understand that due to safety regulations, valet parking service availability is determined by the hotel's situation.

- If parking outside without prior notice, a cancellation refund request will be issued.

- Vehicles longer than 5205mm (such as Carnival, Starex) have outdoor parking spaces available.

- If a vehicle that is not longer or wider than 5205mm parks on the 1st floor outside, it may be requested to be moved to the mechanical parking system depending on the situation.

If items in the room are damaged or lost, compensation will be charged based on the original purchase price.

The fire alarm is very sensitive, so all smoke-generating activities, such as smoking in the room, burning paper, or lighting fires, are strictly prohibited. Please be aware that the guest is responsible for any consequences arising from such actions.

Use of balloons and all party supplies inside the room is prohibited. If violated and attached inside the room,

we will request compensation for damages from the guest and issue an immediate eviction and ban from entry.

If food is consumed in the room and causes contamination of wallpaper or the room interior (including linen), please be aware that the guest will be responsible for compensation for all damages incurred.

○ Wine openers (including regular openers), disposable cutlery sets, and additional bottled water must be requested at the front desk and picked up by the guest.

● Laundry service is not provided.

Pets are not allowed to ensure a pleasant room condition inside the hotel.

Leaving pets tied up in the outdoor or tower parking lots while staying is also strictly prohibited.

Children allowed

3~7