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Sincheon (Jamsilsaenae) FORESTAR Branch 1 (Forestar 1)
신천(잠실새내) FORESTAR 1호점 (포레스타1)Select Rooms
It was better than I expected.
They were friendly, the room was clean, and the facilities were good. Thank you~
It was tidy and cool.
It would have been much more comfortable without the bathtub. The layout where you have to get into the tub to use the shower was a bit inconvenient, and the sink drained too slowly, which made it somewhat difficult to use.
I checked into the room, but the window screen and window were open, so both the bathroom and the room were full of lovebugs and mosquitos. We dealt with it ourselves, but no matter how I think about it, I felt grossed out and couldn't sleep, so I called the front desk to report the situation. Instead of apologizing, they said, "There should be a screen? Shall I come up and close the door for you?" and then asked, "Do you want me to catch the bugs for you?" They answered like that, so I said, "Are you blind or armless? The screen is open — are you saying we can't catch the bugs ourselves, you jerk?" They responded, "What did you say? Jerk?" and I went downstairs to argue with them. Only then did they say there were no other rooms available, that they wanted to move me but there were no rooms, and that the cleaning team must have forgotten to close the door. Even then, there was not a single apology. When I went downstairs and argued, I said I understood there might be no rooms and that the cleaning team could forget things. I said I understood all of that. What made me angry was being told to sleep in a room in terrible condition, and that a service employee who should know basic customer-response protocol couldn't even say sorry. I admit I spoke harshly. Even if the staff spoke to me in a rude tone, I didn't complain about that. If I had been angry from the start, I could understand someone speaking roughly back at me as a person-to-person reaction, but I spoke very politely at first. Who would just calmly accept that kind of response and say, "Oh, I see," and quietly catch the bugs? A guest pays and checks in — are they supposed to sleep there feeling offended? Is it enough to just close the door and catch the bugs? Does the guest have to come up with a fix, demand a room change, and demand a refund? Foresta owner, please read this and reply or contact me. I noticed the daytime staff all had blank faces, responded as if bothered, and showed no awareness of being in a service role. Please retrain your staff and create better manuals. I came because Foresta 2 next door and other branches were very kind, but this was the worst stay of my life. I would have been better off at a rude old innkeeper's place.
There was a cigarette smell so I had a slight headache, but I rested well.
Clean and good for a one-night stay.
I stayed comfortably! Overall it was clean.
Clean and nice. I liked it.
It was suitable for a one-night stay.
Due to limited parking space, parking is available only upon check-in.
Please check the check-in time for each product to ensure a smooth vehicle usage.
Only 1 vehicle is allowed per room (parking is not available when full).
Parking fees will apply if you park your car before confirming your reservation at the front desk.
Due to limited spaces, parking may not be available for all vehicles, so please contact the front desk before booking.
Parking is not available if vehicle tuning or expensive imported cars make parking difficult!
Large sedans, SUVs, tuned cars, box trucks, pickup trucks, and other trucks are available only after inquiry by phone.
For tuned cars, damages will not be compensated even if broken or damaged if not notified in advance.
(No refunds/cancellations due to unavailability of parking!)
Non-smoking inside the hotel building & rooms
All rooms are based on 2 guests (Royal Suite 1301 max 3 guests, Royal Suite 1302 max 4 guests). An additional fee of 10,000 KRW applies per extra guest, and 20,000 KRW per extra guest for Royal Suite rooms (extra bedding not available).
For early check-in or late check-out, a fee of 10,000 KRW per hour applies (not available on weekends, 20,000 KRW for Royal Suites).
Please check the check-in time for each room type to ensure a smooth stay.
Minors are not allowed to stay (minors are allowed only when accompanied by parents; siblings & cousins are not accepted).
(ID: Resident Registration Card, Driver's License, Passport) If you do not have an ID, reservation cancellation/refunds due to check-in restrictions are not available. Apps and photos are not accepted.
Mixed-gender stays of 3 or more people are not allowed (e.g., 2 males, 1 female).
Due to high guest volume, specific rooms cannot be chosen and are assigned randomly. We are not responsible for lost items.
Guests accompanied by pets will be asked to vacate immediately.
Please check the check-in time by room type when making a reservation to ensure a smooth stay.
Same-day reservations are Non-refundable under any circumstances.
Family relation certificates are required for family stays, so please understand this in advance.
Guests wishing for multi-night/long-term stays, please contact the front desk.
[※ Reservation Information]
※ Royal Suite Room 1301 Notice
★ Nighttime outdoor terrace lighting available ★
※ Royal Suite Room 1302 Notice
★ Nighttime outdoor terrace lighting available ★
Terrace lighting may not be available depending on weather conditions.
[※ Room Information for Royal Suites 1301 and 1302]
Please be informed that found items will be safely stored, but we take no responsibility for lost items that are not found.
Stored lost items will be kept for a maximum of 2 weeks and will be discarded thereafter.
All guests are kindly requested to check for any personal belongings before checking out.
Adults only
Fee: Additional charge