FORESTAR Sincheon (Jamsilsaenae) Branch 1 (FORESTAR1)

It was better than I expected.

They were friendly, the room was clean, and the facilities were good. Thank you~

It was tidy and cool.

It would have been much more comfortable without the bathtub. The layout where you have to get into the tub to use the shower was a bit inconvenient, and the sink drained too slowly, which made it somewhat difficult to use.

I checked into the room, but the window screen and window were open, so both the bathroom and the room were full of lovebugs and mosquitos. We dealt with it ourselves, but no matter how I think about it, I felt grossed out and couldn't sleep, so I called the front desk to report the situation. Instead of apologizing, they said, "There should be a screen? Shall I come up and close the door for you?" and then asked, "Do you want me to catch the bugs for you?" They answered like that, so I said, "Are you blind or armless? The screen is open — are you saying we can't catch the bugs ourselves, you jerk?" They responded, "What did you say? Jerk?" and I went downstairs to argue with them. Only then did they say there were no other rooms available, that they wanted to move me but there were no rooms, and that the cleaning team must have forgotten to close the door. Even then, there was not a single apology. When I went downstairs and argued, I said I understood there might be no rooms and that the cleaning team could forget things. I said I understood all of that. What made me angry was being told to sleep in a room in terrible condition, and that a service employee who should know basic customer-response protocol couldn't even say sorry. I admit I spoke harshly. Even if the staff spoke to me in a rude tone, I didn't complain about that. If I had been angry from the start, I could understand someone speaking roughly back at me as a person-to-person reaction, but I spoke very politely at first. Who would just calmly accept that kind of response and say, "Oh, I see," and quietly catch the bugs? A guest pays and checks in — are they supposed to sleep there feeling offended? Is it enough to just close the door and catch the bugs? Does the guest have to come up with a fix, demand a room change, and demand a refund? Foresta owner, please read this and reply or contact me. I noticed the daytime staff all had blank faces, responded as if bothered, and showed no awareness of being in a service role. Please retrain your staff and create better manuals. I came because Foresta 2 next door and other branches were very kind, but this was the worst stay of my life. I would have been better off at a rude old innkeeper's place.

There was a cigarette smell so I had a slight headache, but I rested well.

Clean and good for a one-night stay.

I stayed comfortably! Overall it was clean.

Clean and nice. I liked it.

It was suitable for a one-night stay.