EnglishAccount
1/30
Novotel Suites Ambassador Seoul Yongsan
노보텔 스위트 앰배서더 서울 용산Select Rooms
This is the best accommodation. The view is nice, and the place is spacious and pleasant. Parking is convenient. A very good accommodation.
The condition is exactly as seen in the photos, very good.
I really had a great rest.
The service is friendly and the place is pleasant. The cleanliness is perfect.
The accommodation is spacious for the price The location is good The food and beverage outlets are also very satisfactory. The room is very large and comfortable.
The view... the view was truly amazing... If you are in a bad mood, be sure to come here. It really refreshes you.
(&(&(@)@)@@(@
It was great — a place I want to go again. The bed was comfortable and the night view was lovely, hehe.
I experienced service that made it hard to call this a 5-star hotel. I visited during the late-May holiday, and one of the two rooms I reserved was not ready, so my pregnant wife, my two elderly parents, our child, and I had to wait together in one room for over three hours. When I went to pick up the keys after 5:00 PM, an absurd situation occurred. Due to a lack of communication between staff, the room assigned to me had been given to another guest, and the second room was not available for check-in until around 5:30 PM. None of the requests I had made by phone in advance were honored. Both of the rooms we were given were in a serious state of cleanliness. There were fingerprints and nasal mucus on the window, unidentified tissues and hairs on the sofa, and coffee cups and wine glasses left unwashed with residue still in them. Despite requesting a humidifier and air purifier three times, we only received them after waiting more than three hours. The attitude of the staff member who handled our check-in was also very unpleasant. The explanation that “it was busy because the hotel was nearly full for the holiday” is unacceptable. Guests pay peak-season rates, so the level of service not matching that price is inexcusable. As a paying customer who purchased a membership worth 1.1 million KRW and booked an additional room costing over 400,000 KRW, I leave disappointed every time I visit Novotel Suites Yongsan—this is my third visit and it has only caused disappointment.
It was convenient.
Minors are only permitted to stay when accompanied by a guardian, and are not allowed to stay under any other circumstances.
In accordance with the Juvenile Protection Act, admission is not allowed if a minor is not accompanied by a guardian.
Minors under 19 years old are only allowed to stay when accompanied by a guardian listed on their family relationship certificate for their protection. Stays by a single minor or minors of the same gender (same-sex stay) are not permitted.
(※ Stays are not permitted even with a parent's consent form.)
Maximum occupancy per room: 2 adults + 1 child (under 16 years old)
Additional person fee: 33,000 KRW per person (extra bed not included)
Additional bedding: 24,200 KRW (duvet only)
Extra bed: 55,000 KRW (inquire with hotel in advance)
The breakfast venue may change depending on hotel operations, and the breakfast location will be announced at check-in.
Hours: Weekdays 6:30 AM – 10:00 AM / Weekends 6:30 AM – 10:30 AM
Breakfast may be provided at Food Exchange on the 2nd floor or THE26 on the 26th floor, depending on hotel circumstances.
[Food Exchange Breakfast Rates]
Adult 70,000 KRW / Child 35,000 KRW
Pre-booked: Adult 44,000 KRW / Child 22,000 KRW
Child standard: 49 months to under 12 years old
Facilities: Business Center, Fitness Center, Sauna, Indoor Swimming Pool, Restaurant, Spa
Megabyte (1F): 8:00 AM – 10:00 PM (Last order 9:00 PM)
Food Exchange (2F): Breakfast 6:30 AM – 10:00 AM (Weekends and holidays 10:30 AM) / Lunch Weekdays (11:30 AM – 2:30 PM), Weekends (12:00 PM – 2:30 PM)
Dinner Mon-Fri, Sun 6:00 PM – 9:30 PM, Sat Part 1 5:00 PM – 7:00 PM / Part 2 7:30 PM – 9:30 PM
The 26: Lunch Mon-Fri 11:30 AM – 5:30 PM, Weekends and holidays 12:00 PM – 5:30 PM / Dinner 5:30 PM – 10:00 PM
※ Operating hours change (2/10~2/28): Weekday operations suspended, Friday 6:00 PM – 9:00 PM, Weekends 12:00 PM – 9:00 PM (A la carte and course menus suspended)
Fitness facilities hours: 6:00 AM – 10:00 PM
Fitness closed day: Third Tuesday of every month
Age restriction information
Access to the Novotel Premier Lounge (EFL) Happy Hour from 5:30 PM – 7:30 PM is not permitted for guests under 19 years old.
Fitness and sauna available for guests 16 years and older
Fitness club can be used once per day during the stay.
Indoor swimming pool access for guests under 13 years old is only allowed with an accompanying adult guardian.
The number of simultaneous users in the indoor swimming pool is limited for comfortable use.
※ For products not including sauna benefits, an additional fee will be charged for sauna use ※
※ Operating hours may change depending on hotel circumstances; please inquire with the hotel for details.
Swimming caps are mandatory.
Infants under 3 years old must wear waterproof diapers.
Children under 13 years old must be accompanied by a guardian to enter and use the swimming pool.
Children under 130cm tall must wear a life vest or arm floats to enter and use the swimming pool.
The use of water play equipment (tubes, transparent boats, etc.) other than life vests and arm floats is restricted.
Diving, submerging, and underwater swimming are prohibited for safety.
Guests with excessive tattoos that may cause discomfort to others or who are under the influence of alcohol may be denied entry.
If safety regulations and cooperation requests from the swimming pool staff are violated, the guest will be immediately evicted from the swimming pool, and the admission fee will not be refunded upon eviction.
The hotel is not responsible for accidents resulting from the violation of safety rules.
Children allowed
~17