NOL World Review Policy

Article 1 (Purpose)

The purpose of this Policy is to set forth the necessary terms and conditions for members using the review service—including writing (registering), modifying, or deleting opinions, experiences, and information—while browsing or using NOL World services and products provided by NOL Universe Co., Ltd. (hereinafter referred to as the "Company") via its online applications, websites, or pages (including both PC and mobile platforms).

Article 2 (Definitions)

• "Review": refers to any creative work in the form of text, images, and videos posted by a member on the Company's platform describing their experiences, opinions, evaluations, expectations, or information. Reviews include "General Reviews" and "Purchase-Verified Reviews."
• "General Review": refers to a creative work in the form of text, images, or videos freely posted by a member describing their experiences, opinions, evaluations, or information regarding the content or services provided on the Company's platform, irrespective of actual purchase or use.
• "Purchase-Verified Review": refers to a review in the form of text, images, or videos posted by a member after completing the purchase or reservation and subsequent use of a product or service offered through the Company's platform, describing their experiences, opinions, evaluations, or information.
• "Date of Completion of Use": refers to the baseline date used to calculate the review writing period, representing the date the member finishes using the purchased/reserved product or service. Depending on the type of product or service, this includes the check-out date (accommodation), date of use (leisure/tours), ticket use or final view date (performances/exhibitions), or boarding date (transportation).
• "Product Provider": refers to the entity that operates the facility or provides the product or service to members (e.g., accommodations, leisure facilities, performance production companies, tour operators, etc.).

Article 3 (Writing Reviews)

1. Eligibility and Category (Accommodation, TNA, Tickets): Signed-in members may write Purchase-Verified Reviews or General Reviews for products, services, or content for which the Company provides a review writing function. However, a Purchase-Verified Review can only be written once per reservation (order) number, and is limited to members who purchased or reserved and completed using the corresponding product or service through the Company.
2. Review Writing Deadline: Members may write Purchase-Verified Reviews after the Date of Completion of Use without any separate deadline. However, the Company may restrict review writing in cases of product discontinuation, service changes, or due to other policy-related or technical reasons of the Company.
3. Restrictions on Writing Reviews: In accordance with its operational policies, the Company may determine the scope of products, services, or content for which General or Purchase-Verified Reviews can be written. The Company may restrict the writing of Purchase-Verified Reviews for certain products or services specified by the Company, such as free prize tickets, invitation tickets, and trial offers, or restrict the writing of General Reviews for certain products, services, or content.

Article 4 (Modification and Deletion of Reviews)

1. Accommodation Reviews: Members can modify their accommodation reviews within 48 hours from the time of posting, and delete them within 30 days from the time of posting. No modification or deletion is permitted once these deadlines have expired.
2. Other Reviews (TNA, Tickets, etc.) and General Reviews (POI, Articles, Festa, etc.): Members can modify or delete their reviews at any time without any deadline.
3. Upon Membership Withdrawal: When a member withdraws from their membership, the author can no longer be identified due to personal data destruction procedures. Consequently, modifying or deleting previously written reviews will no longer be possible. Members who wish to delete their reviews must do so directly prior to membership withdrawal.

Article 5 (Attribution of Rights and Utilization)

1. The copyright of reviews written by a member belongs to the respective member. However, the Company holds the right to utilize such reviews for the operation and promotion of services.
2. The Company may utilize reviews written by members for the following purposes, and if necessary, may edit or format the content within a scope that does not compromise its essential substance:
   • Providing and displaying product/service information on the Company's and its partners' (including affiliates) services.
   • On/offline marketing, promotions, statistical analysis, and service improvements.
3. Members must not infringe on third-party rights, such as copyrights and portrait rights, when writing reviews. Members shall bear all legal liabilities arising from any such violations.

Article 6 (Measures for Inappropriate Reviews)

To foster a healthy review culture, the Company defines the following posts as "Inappropriate Posts" and may apply a “blind” status to (i.e., hide) or delete them without prior notice. Depending on the nature and severity of the violation, the Company may also take necessary measures, such as restricting the member from writing reviews or limiting their use of all or part of the services:

• Falsehood/Manipulation: Posts that are written without actual experience (excluding General Reviews), written through abnormal transactions without justifiable grounds, or appear to contain false information.
• Infringement of Rights: Posts that defame or damage the credibility of others, expose personal information of others, or are likely to infringe upon portrait rights or copyrights.
• Profanity/Slander: Posts containing profanity, vulgarity, obscene expressions, or personal attacks and slanderous remarks against product providers or others.
• Insufficient Content: Posts consisting of the repetition of meaningless characters/symbols without informative value, or repetitive spamming posts.
• Promotion/Commerciality: Commercial advertisements, posts containing external links, posts for ticket resale or transfer, or posts exposing personal information (such as phone numbers).
• Irrelevant Content: Posts completely unrelated to the corresponding product or service that cause confusion to other users.

Article 7 (Requests for Suspension of Publication)

1. If a review contains content that violates relevant laws, such as the "Act on Promotion of Information and Communications Network Utilization and Information Protection" and the "Copyright Act" (hereinafter referred to as "Relevant Laws"), the right holder may request to suspend the display of and hide the review in accordance with the procedures prescribed by Relevant Laws. The Company may take necessary actions in accordance with such Relevant Laws.
2. Even in the absence of a request from the right holder, the Company may take necessary measures, such as temporary measures or suspension of display, if there are reasonable grounds to believe that a right has been infringed or if the content violates Relevant Laws or Company policies.
3. If any component (image, video, text, etc.) of a review is deemed to violate a third party's copyright, the Company may selectively delete only the infringing content after internal review, without taking separate action against the entire post.
4. Requests for suspension of display and objections can be submitted and processed through the NOL World Customer Center.

Article 8 (Amendment of Policy)

1. The Company may amend this Policy as necessary in accordance with relevant laws or operational requirements. Any amendments to this Policy shall be announced through notices within the service or via other appropriate methods.
2. This Policy shall take effect on August 18, 2026.